Telshur vs. Fax, Text, Email, Phone

	Telshur Clinical Communicator	Paper	Fax	Email	Text App	MS Teams^®	Phone
1. Process Complexity Fewer steps, faster execution, less time spent on communication.
Step 1. Nurse identifies issue and sends concern and context to provider
1. Identify provider	Automatic	Manual lookup	Manual lookup	Manual lookup	Manual lookup	Manual lookup	Manual lookup
2. Create communication	Structured, condition-specific	Unstructured	Unstructured	Unstructured	Unstructured	Unstructured	Verbal, unstructured
3. Add clinical context	Automatic	Manual entry	Manual entry	Manual entry	Partial	Manual entry	Manual (verbal)
4. Deliver to provider	Open Telshur and send	Deliver to inbox / office	Go to Fax machine, load, and send	Open email and send	Open app and send	Open Teams and send	Call provider, frequently requires repeat attempts
5. Document in EHR	Automatic	Manual entry or scan	Manual entry or scan	Manual entry or scan	Upload separately	Manual entry or scan	Manual entry
Total Steps	2	5	5	5	4	5	5
Step 2. Provider reviews and responds
1. Provider documents the plan	Structured, tracked response	Write response on paper	Write response via fax	Write response in email	Write response in app	Write response in Teams	Verbally communicate plan
2. Delivers plan to nurse	Immediate visual notification	Nurse retrieves from inbox / unit	Fax received and reviewed	Nurse checks and reads email	Nurse views in app	Nurse views in Teams	Nurse receives verbally (if reached)
3. Nurse documents in EHR	Automatic	Manual entry in EHR	Manual entry in EHR	Manual entry in EHR	Upload or manual entry	Manual entry in EHR	Manual entry in EHR
Total Steps	1	3	3	3	3	3	3
2. Clinical & Operational Risk A fully digital, tracked process eliminates the communication failures that drive clinical risk.
Loop confirmed closed	Yes	No	No	No	No	No	No
Message not seen	Low	High	High	High	Moderate	Moderate	Moderate
Wrong recipient	Low (auto routing)	High	High	Moderate	Moderate	Moderate	Low
Audit ready	Yes	No	No	No	No	No	No
3. Information Quality Structured clinical context helps staff deliver the complete story the first time.
Clarity Issue specific and structured to be read
Completeness Clinical context and data included
4. Continuity of Care Shift changes, provider rotations, and call schedules no longer fragment care. Everything stays in one place, fully visible.
Searchable history Past communication can be easily retrieved and reviewed
Instant all team access From Social Services to Care Managers, ensure no one is left out of the loop
Shift to shift continuity Clinical context and decisions persist across shift changes
5. Actionable Data Every exchange becomes data that helps facilities improve their most critical processes.
Accountability
Provider engagement Tracks provider response patterns and performance
Staff responsiveness Measures timeliness and follow-through by staff
Operational Insight
Care flow and timing Exposes delays from issue to action
Orders and lab utilization Tracks ordering patterns and utilization of labs and clinical services
Clinical Care
Specialty input Track and measure how your specialty services are engaged
Clinical issues and trends Tracks clinical issues over time to reveal patterns and emerging risks
6. Intelligence Layer Telshur helps facilities strengthen revenue, documentation, and risk management.
RevIQ Surfaces missed clinical and billing opportunities during care
Clinical summary generation Transforms care flow into structured clinical summaries
Real-time risk detection Surfaces emerging risks and delays so teams can act earlier

What clinical communication should be measured against.

See how the legacy options actually compare.

Six dimensions, one clear difference.

Operational impact.